707 Travel Group

Here are few questions that may arise when you are traveling. To make your holiday more pleasurable and enjoyable we have answered some questions for you.

But in case you need more assistance from us, you are most welcome to fill our Enquiry Form and send it to us. We will get back with answers to your questions immediately.

Should you want to back to us your comments and suggestions on our tour packages and services, please email us your feedback.

FAQ on ONLINE RESERVATION

How do I go about in the on-line Reservation ?
Simply fill up the form in the On-line Reservation, select the tour items together with other necessary details. Click Send at the end of the form. We will attend your submission and e-mail you a confirmation regarding your booking within 2-3 days.

How many days in advance can I make the on-line Reservation ?
You are advised to make the on-line Reservation minimum 10 days (including Saturday and Sunday) in advance the actual tour departure date.

When do I need to pay up for the reserved tour item/ packages ?
Once booking is confirmed, a minimum 50% of the tour fare or full amount, depending on how close to the departure date. This is Non refundable. The final payment should be made latest 7 days before the tour departure date. We would usually state the payment deadline in our confirmation e-mail.

Can I pay via Credit Card ?
Currently, these tour packages are to be paid via nets or cash in our office/ branches. We do not accept credit card or traveler checks at the moment.

Who can I contact regarding queries to my online reservation ?
You can contact us at Tel +65 6538-7707 during our office hours 11am -9pm (Monday to Saturday) and 2pm -9pm (Sunday).

Is the price indicated inclusive of GST or Nett ? How often is your site updated and how do I know if the particular tour that I want to book is still available ?
The price includes GST. In addition, we do update tour availability regularly but all bookings/ reservation are still on request basis and subject to group size and other issues. Our staff will respond to the passenger's request once the booking comes in.

What are the amendment terms and conditions ? Do we require to pay for amendment make ?
Booking once confirmed, any amendment to the booking regardless of names, dates, time, hotel, transfers, etc. will incur a fee of $50 per person. You will need to come to our office personally to make the amendment. On-line or e-mail amendment is not acceptable.

USEFUL TRAVELING TIPS

Should I purchase travel insurance?
It is very important that you take out a comprehensive Travel Insurance covering the period you are away from home.

When purchasing travel insurance, you should check that you are adequately covered for Medical costs and Personal Accident, Loss or Damage to Property and Baggage, Loss of traveler's cheques, money and credit cards.

Do I require a Visa?
Before leaving home you must check that you have the necessary visas for all the countries you will be visiting. If not, you will have problems and may not be able to join our tour. You could also incur cancellation charges and additional expenses. It is your responsibility to check that you have obtained all visas required for the whole time you are away from home. If you do need a visa for a particular country, please check carefully whether your tour enters that country more than once, as you would then require a multiple entry visa.

Is there anything I can do to make my flights more enjoyable?
You should be relaxed and rested before your departure. Don't arrive at the airport already exhausted. Travel in loose, comfortable clothes and shoes. Walk around at transit stops and on the aircraft to keep your circulation moving and to minimize swelling in your feet. Eat sensibly, you don't have to eat every meal given to you. Drink regularly; avoid alcohol, which will dehydrate you. On arrival try and adjust to local time and stay up until the evening to overcome your jet lag.

What size suitcase can I bring?
One piece of baggage not exceeding 20 kilograms per person is allowed. The suitcase size should not exceed 736mm x 508mm x 254mm (29" x 20" x 10"). Excess baggage charges must be paid locally by passengers. Only one piece of hand luggage 550mm x 350mm x 250mm (22" x 14" x 10") is allowed.

What type of clothing should I pack?
Travel light, dress comfortably and pack easy care items. Do not pack clothes that you will only wear once. Cotton clothes are always a good idea for summer. Dress on tour is generally informal, however a jacket and tie or a dress with court shoes would be appropriate for special evenings out. Leave ample room for new items in your suitcases; you'll need it. It would also be a good idea to bring a lightweight jacket or sweater for traveling days.

What type of footwear should I take on tour?
Wherever you are touring, please take strong, comfortable walking shoes. You will live in these shoes on a daily basis while sightseeing, which may include climbing steep hills or hiking over rough ground. Try to 'break-in' new shoes before you travel.

Should I bring Traveler's Cheques?
These are widely accepted by banks, exchange bureaux and hotel cashiers, by some shops and restaurants. They are one of the easiest and most secure forms of money. If lost or stolen they can be reimbursed quite quickly. Always keep a record of the Traveler's Cheques serial numbers and proof of purchase separately from the cheques themselves.

What currency should I bring?
We strongly recommend that you buy a small amount of each currency required before arriving the destination. This enables you to make your initial purchases until you manage to get to a bank.

For more information please fill up our Enquiry Form and send it to us. We will answer your questions immediately. Should you want to back to us your comments and suggestions on our tour packages and services, please email us your feedback.